Uncategorized2016 Year In Review

December 20, 2016by Socialsuite

2016 has been a year of transformation and growth for Socialsuite, and we are excited about the year ahead and helping even more customers on their outcomes measurement journey.

As the year comes to a close, we thank our partners and customers who we have worked with this past year.

Key Highlights

  • Significant product enhancements and features added (You asked for it, we listened!)
  • Multiple new customers signed on and existing customers expanding usage of Socialsuite
  • New internal systems to handle increasing customer numbers, including customer Help Desk and training modules for end-users
  • Key hires across business development, support and engineering
  • Rapid expansion of partner relationships with both Social Consultants and Salesforce Implementation specialists

Socialsuite Year In Review

Socialsuite Product Enhancements

Significant enhancements on the Socialsuite product have been released this year.

We launched Socialsuite Analytics, which gives customers access to sleek, interactive, dynamic and highly configurable reporting dashboards.

We released Socialsuite Platform App Version 2.1, which includes a Data Import wizard that allows customers to upload their outcomes data collection plan into Socialsuite within minutes. Version 2.1 also includes an enhanced configurable survey page which many early customers requested.

We launched the Socialsuite Mobile App in iOS and Android versions, with enhancements including a full overhaul to the user interface, Kiosk mode for public surveys, and Speech-to-Text capture of free text question responses via audio.

If you have not already seen our 90 second video showcasing the Socialsuite product, you may view the video here:


Customer Growth

Socialsuite’s customer base continues to grow with new customers including Australia Post, YMCA Social Impact (Queensland), Victoria Regional Leadership Program (VRCLP), Global Sisters, Scanlon Foundation and many more.

Existing customers are also starting to expand their usage of Socialsuite. One such instance is Youth off the Streets (YOTS), who rolled out Socialsuite from an initial pilot in 4 locations to now a total of 19 locations.

In response to our growing customer base, we implemented a customer Help Desk system where customers can now “raise a support ticket” for prompt online technical support. Training modules and user guides have also been developed to facilitate mass onboarding of new users.

Expanding Team

This year we welcomed new key additions to the Socialsuite team including Steve Ward (Business Development & Sales, Sydney), Maya Romic (Business Development & Sales, Melbourne), and Gareth Boothby (Implementation and Project Manager).

Our team continues to grow, with additional in-house development engineers signed to join us in January 2017.

Steve Ward talks about why he joined Socialsuite in May 2016:

“I met the Socialsuite co-founders Damian and Clara 4 years ago when I was Head of Social Sector Banking at Macquarie Bank. I loved their passion, enthusiasm and leap of faith back then in pioneering the development of software to meet what was largely an unknown need at the time. Today most Not for Profits and funders realise they need to measure the impact they are making, and Socialsuite meets those needs.

When Damian and Clara showed me 12 months ago what they had developed, the product roadmap for the following year and the clients that were benefiting from Socialsuite, they sold me on investing alongside them in the business and joining Socialsuite to run the Sydney office. I have thoroughly enjoyed being part of the Socialsuite story since joining.”

The Socialsuite team wishes all a wonderful holiday season and great success for the New Year.