Current open positions are listed below.

Customer Success Consultant

Socialsuite is an outcomes measurement technology platform which enables the Design, Collection and Analysis of Outcomes measurement frameworks. Our customers include not-for-profit, corporates, philanthropic and government bodies.

We are looking for a Customer Success Consultant who will work with our customers to deliver the best outcomes from their Socialsuite experience.

To be successful in the role, you will have experience in the research and evaluation space with a qualification in relevant disciplines such as social sciences, public health, psychology, research, evaluation.

You must have a passion for technology and strong technical abilities. Experience in reporting, analytics and databases would be an advantage.

You will be able to demonstrate excellent written and oral communication skills with the ability to produce technical documents, deliver presentations and training. You will be required to work closely with clients to assist with the usage and adoption of the platform.

Role

  • Assist customers with best practices and feedback for outcomes measurement and reporting.
  • Support new implementations and existing customers through pre and post outcomes data collection stages.
  • Drive customer usage and adoption
  • Maintain and improve training material and onboarding collateral, including User Guides, Knowledge Base, Webinars and Video Guides
  • Deliver pre-sales / post sales presentations, face to face and online training.
  • Work with broader Socialsuite team to feedback customer feedback and requirements.

Skills

  • Experience in reporting, analytics, or BI platforms.
  • Demonstrated experience in evaluation using both qualitative, quantitative methods.
  • Strong Project Management and organisational skills including attention to detail
  • Excellent written and oral communication skills with a commitment to customer service.
  • Experience in Databases, CRM platforms (Salesforce advantageous)
  • Sound usage of Microsoft Office applications (Word, Excel)

To apply please email your interest and resume to info@socialsuitehq.com.