What forms of training and support are providing both upfront and as an ongoing service?

June 15, 2018by Socialsuite

Training is bundled into our commercial offering, which will also include a training allowance as part of ongoing licensing cost. Socialsuite training sessions involve coverage of the following material and relevant practical exercises to accompany:

  • A step-by-step guide to setting up and using Socialsuite for Outcomes Measurement
  • An introduction to different forms of reporting within Socialsuite (e.g. dynamic dashboards)
  • A walk-through of administration-related tasks that the client may need to conduct
  • An introduction to the accompanying Mobile App

Ongoing support is provided in the form of:

  • An online Knowledge Base that acts as a repository of all information regarding Socialsuite
  • Interactive walkthroughs for major processes within Socialsuite (e.g. setting up a program, implementing outcomes frameworks, enrolling participants and managing their data)
  • Video guides for the Mobile App and interactive walkthroughs