Outcomes measurement is a process where your organisations measures whether its initiatives and programs have created lasting benefits and impacts to its intended beneficiaries and stakeholders.
Embedding outcomes measurement within your organisation will provide visibility on whether your funded initiatives and programs are indeed working as intended. By undertaking outcomes measurement and sharing the results, your Board, funders, key managers, staff, volunteers and even service beneficiaries would gain valuable insights into the story of change and how your intervention has made an impact. Outcomes measurement will also enable your organisation to put forward a more compelling business case for funding, as it empowers organisations to articulate what their actual value proposition is with respect to quantifiable change and benefits to service beneficiaries.
Socialsuite is suitable for organisations looking to measure the outcomes of their programs and services, including the initiatives that organisations fund. Socialsuite’s dynamic data collection tools give frontline staff the power the collect data in a streamlined an automated way, from various stakeholders down to a single beneficiary. Data can be aggregated at an organisation level (or across multiple organisations), down to an individual program activity. Socialsuite’s reporting engine offers real-time interactive dashboards that organisations can use as a tool to engage with their stakeholders and management team.
Yes, Socialsuite’s data collection functionality encourages your frontline staff to collect outcomes data on an ongoing basis rather than as a retrospective snapshot in time. This enables real-time tracking of how your programs and services are performing, and makes the reporting process significantly easier particularly with our interactive dashboards that automatically collate and analyse the data collected into dynamic charts and tables.
Yes, a standard Socialsuite license allows you to manage multiple programs at once.
Yes, Socialsuite is methodology agnostic and supports any data collection framework designed to collect data across different timepoints from varying stakeholders.
Yes, the Socialsuite Marketplace is an extension of the Socialsuite core product; it offers a curated collection of evidence-based outcomes measurement frameworks and metrics that an organisation can access to measure their outcomes. The Marketplace is growing and currently has more than 60 different metrics and frameworks. Details of the marketplace can be found at https://socialsuitehq.com/marketplace/
Yes, the Socialsuite Analytics engine is the primary reporting tool in Socialsuite. The engine automatically extracts and transforms data from Socialsuite’s core data storage for use in charts and dashboards. Several different visualization types are available, from basic charts through to maps and timelines.
Our dynamic dashboards allow filtering on all aspects of the outcomes measurement process, including key demographic and outcome-related fields such as location and specific outcomes. We also incorporate functionality to look at outcome data at an individual participant level.
Yes, users with access to Socialsuite Analytics are able to both view existing dashboards and create their own, either from scratch or by cloning an existing dashboard. Dashboards can be saved privately, or shared with other users.
Yes, Socialsuite is designed to capture data at multiple time points and tracking the change over time, and this is reflected in the reporting capabilities of the platform. A number of timeline and calendar-based visualization options are available with options for day, week, month and year based increments.
A fundamental premise to SROI analysis is first collecting the outcomes data via indicators as specified in your Outcomes Measurement Framework. Socialsuite allows users to specify the financial proxies that have been assigned to each indicator, thereby allowing an analysis of the dollar value attributable to each outcome on achievement. Through the use of our reporting and analytical dashboards, users will get an overview of the financial cost savings / financial return on investment resulting from the level and degree of outcomes their service(s) have achieved.
Socialsuite allows you to assemble questions from your outcomes data collection plans into a survey with configurable layout and branding. Surveys can be sent at multiple timepoints to program participants and other stakeholders. There are several options for delivering surveys including email, SMS, and branded registration pages.
Socialsuite can also be used to enrol program participants, and supports data collection at an individual level e.g., case notes. In addition, Socialsuite lets you capture attendance data to analyse participation rates over the course of your program. This is a powerful way to illustrate each participant’s journey of change throughout your program’s lifecycle.
Additionally, Socialsuite supports other non-survey methods of data collection. Data can be loaded directly into Socialsuite or via an API.
Socialsuite’s homepage includes alerts for a number of important issues that require attention, such as overdue surveys or failed emails. For even more targeted notifications, administrators can configure custom notification tasks to be triggered for specific users to follow up with data collection.
Yes, frameworks and data collection plans (which include survey questions linked to indicators & outcomes) can be uploaded via CSV. Survey Templates can be generated based on the framework and data collection plan.
Yes, Socialsuite has the capability for surveys to be triggered in multiple formats – English, video, audio, simple english, images, Non English.
Yes, Socialsuite has the capability for surveys to be triggered in a different language.
Yes, APIs are available for two way integration, along with bulk upload and export tools for one way data transfer. The platform also includes a number of built-in connectors to 3rd party products such as Outlook and G Suite for email tracking and calendar sync.
Socialsuite can be integrated with government platforms such as DSS Data Exchange (DEX), subject to the availability of suitable web-based APIs.
The Socialsuite platform requires internet connection as it is a web application. The good news is that the Socialsuite mobile app can be used offline with encrypted local data storage and automatic sync when back online.
We support the current version of each of these browsers:
Yes, the Socialsuite Mobile App is a data collection option for interactive face-to-face surveys. The app is available on both iOS and Android device and can be used while offline with encrypted local data storage and automatic sync when back online.
Socialsuite are a Salesforce ISV (Independent Software Vendor) partner, which means that we develop and maintain our application, but the underlying platform is built and maintained by Salesforce. This means that our customers can take advantage of the reliability, performance and security compliance of the Salesforce platform, while Socialsuite can focus on our core areas of expertise around outcomes measurement.
Our support and implementation consultants are located across Sydney and Melbourne and operate during EST business hours. Subject to staff availability, we endeavour to respond to all requests for product support within 24 hours of receiving your request. For critical issues, we endeavour to respond within 7 hours if the support was logged within business hours.
Depending on where you are based overseas, we also offer local support in your timezone subject to staff availability.
Training is bundled into our commercial offering, which will also include a training allowance as part of ongoing licensing cost. Socialsuite training sessions involve coverage of the following material and relevant practical exercises to accompany:
Ongoing support is provided in the form of:
There are significant cost savings if you sign up for an annual service.
Socialsuite offers a 30-day Free Trial.
Yes, Socialsuite leverages the Salesforce platform for industry-leading security and data protection. Platform certification and compliance information is available here: https://trust.salesforce.com/en/