Author(s):  Mark Friedman

Target Market: Community organisations and public agencies

Overview: Focuses on accountability in programs that are publicly funded. Steps users through a process of setting what their goals and objectives are, and then working backwards from this to develop key metrics for measurement

Data Collection / Measurement Method:

• Organisations articulate what outcomes their programs are to achieve
• Indicators and key metrics are developed to measure these outcomes
• Performance standards and benchmarks are developed to assess program progress
• Data collection plan is designed for ongoing data collection and monitoring

Scoring Method: Data is collected based on metrics selected.

Key Points:

• Organisations are able to measure their outcomes across a specified timeframe
• Qualitative data collection forms part of the RBA methodology, which can prove challenging when comparing across time periods or across programs
• Reports generated can be lengthy, particularly around the presentation of qualitative data – risks the user incorrectly representing the data
• Users are required to choose their own metrics and indicators, which means some level of outcomes measurement capability and understanding is required within the organisation