Impact Measurement FrameworkResults Based Accountability (RBA)

Author(s):  Mark Friedman

Target Market: Community organisations and public agencies

Overview: Focuses on accountability in programs that are publicly funded. Steps users through a process of setting what their goals and objectives are, and then working backwards from this to develop key metrics for measurement

Data Collection / Measurement Method:

  • Organisations articulate what outcomes their programs are to achieve
  • Indicators and key metrics are developed to measure these outcomes
  • Performance standards and benchmarks are developed to assess program progress
  • Data collection plan is designed for ongoing data collection and monitoring

Scoring Method: Data is collected based on metrics selected.

Key Points:

  • Organisations are able to measure their outcomes across a specified timeframe
  • Qualitative data collection forms part of the RBA methodology, which can prove challenging when comparing across time periods or across programs
  • Reports generated can be lengthy, particularly around the presentation of qualitative data – risks the user incorrectly representing the data
  • Users are required to choose their own metrics and indicators, which means some level of outcomes measurement capability and understanding is required within the organisation