For Socialsuite’s inaugural webinar our colleague Maya demonstrated the Socialsuite product and presented two case studies on how Socialsuite has been used by YMCA Victoria and The Scanlon Foundation. The case studies expanded on both organisations’ journeys to impact measurement, how they use Socialsuite and key lessons they have learnt.
The presentation slides are available here.
Common Questions from the Webinar
What if I am using paper surveys?
We understand that at times, it may seem like the only way to get people to complete a form is to give them a paper form. However, even though you may get a better return rate, collecting data this way poses a risk of never making it into a report due to the amount of time and effort that it takes to transcribe the responses, collate them, analyse and translate them into an easy-to-understand chart.
With Socialsuite, all data is collected online or on iPads. This way data is recorded and saved instantly, saving you time and effort.
At present, Socialsuite does not have a function to allow for automatic transcription of paper surveys directly into the system. However, we are continuously working towards creating new features and enhancing the capabilities of our software.
If you are still heavily relying on paper-based data collection, perhaps it’s time to re-evaluate the methods you are using and see whether they should be replaced by a technology solution such as Socialsuite.
Can I import external data into Socialsuite?
The short answer is yes. However, it depends on the type of data being imported and what you intend to use it for. Generally, it is quite simple to import contact data. All imports are done through a CSV file which are mapped to match fields in Socialsuite. Other data such as individual survey responses and scores can also be imported.
You can also import external data via a CSV file into Socialsuite Analytics.
You can also attach different files against contacts, programs, activities and other objects in Socialsuite.
Can I survey different groups of stakeholders?
Yes, you can. You can easily create surveys which go out to various groups of stakeholders, but are all still connected to the same indicator and outcomes.
How does the Socialsuite Mobile App work?
Users would use the Socialsuite Mobile App to undertake roll call (i.e., collect data on the number of participants who have attended an activity such as a workshop); or they would use Socialsuite to also collect survey responses from their clients or stakeholders in person.
Our Mobile App works even when you are offline, meaning you can still collect roll call and survey data from your clients even if you are working remotely. All your data will be saved, and synced once you are back online.
Currently, our app works best on iPads. Android version is coming very soon.
Do you need to have a Salesforce account to implement Socialsuite?
You DO NOT need to have an account with Salesforce in order to use Socialsuite.
Can I customise Socialsuite features?
One of the great things about Socialsuite is its flexibility to be customised to suit your needs.
Some fields are easy to change and create – such as demographic fields for a contact. Other customisable features may require more effort. However, we are always keen to explore possibilities for new customisation with our customers and do our best to give you the final product that you need.
How can I access Socialsuite support?
We are based in Australia, so you can always contact our support team during Australian business hours.