With operations spanning the entire country, Australia Post is in a unique position to make a genuine and positive contribution to Australian communities, customers, staff, and the environment. As part of its contribution, Australia Post runs several community partnerships as well as their own workplace giving initiative and a workforce community grants program. These activities aim to increase social and digital inclusion, as well as social and environmental innovation.
Australia Post designed its own impact measurement strategy, which comprises multiple metrics to gauge progress and how program outcomes align with their broader goals.
Socialsuite enables Australia Post to plan, collect and analyze survey data from participants in Australia Post’s programs, who provide feedback on their experience over time. Data from respondents are rolled up into dashboards that provide Australia Post with an interactive visualisation of how their various programs are tracking, from an aggregate “whole-of-community” level down to individual activities.