As a leading retailer in the UK, Marks & Spencer has undertaken a significant commitment to becoming a sustainable business by 2025. This means delivering on Plan A 2025, which comprises of key goals around the community and the environment. These goals include helping 10 million people live happier and healthier lives; transforming 1,000 communities; and becoming a zero-waste business.
Marks & Spencer collaborated with The Social Innovation Partnership (TSIP) to develop an impact measurement methodology, to measure and monitor the outcomes of community partnerships and initiatives designed to achieve the company’s goals.
Marks & Spencer is currently using Socialsuite to help implement their impact measurement methodology. Socialsuite is being used to collect data for a number of initiatives across their retail stores, through the use of online surveys. These surveys are used as engagement tools with internal employees, to measure their workplace volunteering efforts. In addition, surveys are sent to Marks & Spencer’s community partners and general members of the public who have participated in the company’s community initiatives. Data from survey respondents is presented in dashboards that demonstrate how Marks & Spencer is tracking against their goals.