Doxa Youth Foundation
Socialsuite has allowed the team at Doxa to engage meaningfully with outcome measurement and evaluation. Because the software is so interactive and can easily show full cohort, to groups, to individuals, it allows Doxa staff from program facilitators and managers to senior managers and fundraisers to evidence the impact Doxa programs are having and identify the areas of improvement within a short period of time from data collection.
ygap
1. We could customise SocialSuite to fill our exact needs 2. Their team were fully involved in the mapping process, going over and beyond what we asked of them 3. Our fundraising team loved the interactive dashboard. Our Impact team were also able to quickly analyze data and make better decisions through it. 4. Whilst the back-end allowed us to have a robust and complex framework, our team had easy and simple surveys for beneficiaries to complete, and they integrated straight into the back-end.
Collective Action
Socialsuite have been great to work with because they listen to the customer and respond to their needs. Socialsuite’s stand out function is that it enables the user to aggregate evaluation data from across multiple activities to present a picture of the overall impact of an organization. I have not found any other software that has this functionality. It is also very affordable so it is a viable product for small organizations.
Scope
Working with Socialsuite has been a very positive experience. All of the people I have been in contact with have been extremely helpful, responsive, and willing to go the extra mile to ensure that our needs are met. The software makes it easy to collect data as well as conduct analyses. The analytics are quite powerful and present data in a meaningful way.
Youth Off The Streets delivers more than 35 youth services including aboriginal programs, crisis accommodation and outreach. They are a major youth specific agency delivering care for young people across several locations in New South Wales, Victoria and Queensland Australia.
Socialsuite enables Youth Off The Streets to undertake mobile data collection by frontline staff. After initially piloting Socialsuite at one location within their Outreach Services, Youth Off The Streets rolled out Socialsuite to over 100 local sites across 11 teams and 2 business units.
“The team at Socialsuite continue to stand head and shoulders above any other software vendors that we deal with as far as quality of the product, quality of support, and knowledge of the product by those who support our goals to measure the impact Youth Off The Streets is having on the lives of the Young People we work with”.
The YMCA Bridge Project reduces likelihood of youth recidivism by providing at risk young people, who have been through the juvenile justice system, with training and employment pathways. They developed an impact measurement methodology with Social Ventures Australia, where a series of measurement metrics were identified.
The YMCA Bridge Project is delivered across several locations in Victoria, Australia. Data is collected at varying time points depending on the location and participant cohort. All participants were surveyed before, during and after the program to closely monitor outcomes. Due to these data collection requirements, there were obviously limitations to using paper-based surveys that required staff to input handwritten responses into databases.
Socialsuite has enabled the YMCA Bridge Project to rapidly collect data from its program participants across different time points and locations. This data can rolled up across locations and cohorts for an aggregated view of impact, or sliced and diced to analyze individual performance. With Socialsuite, the YMCA Bridge Project has been able to showcase on-demand dashboards to their funders, and quickly identify program areas that were not working.
“The use of technology has enabled a seamless roll-out of our impact measurement requirements across multiple locations. When a new program location was set up within Socialsuite, our program facilitators’ iPads were automatically updated with the new cohort’s names and questions to ask. With little impact on staff and resources, we now have greater control over our ongoing measurement and monitoring efforts”.
Doxa offers support to young people experiencing disadvantage from primary school years through to tertiary education. The team at Doxa designed a set of impact measurement metrics, and were after a way to help streamline the data collection and reporting.
With the dashboards produced by Socialsuite, Doxa has been able to engage with all levels of staff. Senior management through to program facilitators had visibility of the effect their work is having on the young person. With on-demand dashboards, Doxa has also been able to quickly identify service areas that were not working.
“The Socialsuite dashboards allow staff at all levels to analyze data from whole cohorts to sub-groups right down to individuals. This allows organizations to truly know the impact they are making or the areas they need to improve. This also allows for true reporting of impact to funders, stakeholders, staff and the individuals you are serving.”